To attain our goal of making your life easier, we follow rigorous work procedures:
Enquiry – Once we receive your enquiry, we will read it to understand what your needs are, we will contact you to acknowledge the receipt and if needed to discuss any details and requirements.
Offer – Based on your enquiry our business development team will prepare an offer for your desired service or itinerary and send it to you by email. This offer will have an option date that indicates the validity of the offer.
Cancellation or confirmation – If you find that the offer is not of interest you are welcome to cancel it without charge. We would appreciate your feedback in order to find another service that will fit better to your request. If you would like to book our services just send us a confirmation email and one of our operations consultants will send you an official booking confirmation which will include the terms and conditions of the confirmed services.
Amendments, operation, rooming lists etc. – once you have received a booking confirmation, you will be able to do any amendments, ask further questions or special requirements regarding your booking, as per terms and condition of each supplier.
In case you need to cancel the service, we need to have a cancellation email at least 35 days before the travel/service date, no costs will be applied in these circumstances, unless specified in terms and conditions.
Once you have all details confirmed with a group, such as rooming list and flights details, please send them to us in order to pass the necessary information to our suppliers.
During the tour – we are available on our 24 hour helpline to answer questions during the tour or to receive feedback from you or your customers.
It is an unfortunate fact about the travel industry that no amount of careful planning can prevent some things not going as planned. Some aspects are out of our control, such as cancelled or delayed flights or inappropriate services offered by hotels/restaurants. Therefore we always ask tour leaders to keep our operations department informed about any issues, or use our 24 hours telephone service as soon as possible, and send us a proof of the problems. We will take immediate actions to make sure that the services are provided with the maximum quality.
After the tour – We will contact you to get feedback about your tour.