How do we work ?

To attain our goal of making your life easier, we follow rigorous work procedures:

1. Enquiry – Once we receive your enquiry, we will read it to understand what your needs are, we will contact you to acknowledge the receipt and if needed it to discuss any details and requirements.

2. Offer – Based on your enquiry our business development team will prepare an offer for your desired service or itinerary and send it to you by email. This offer will have an option date that indicates the validity of the offer.

3. Cancellation or confirmationIf you find that the offer is not of interest you are welcome to cancel itwithout charge. We would appreciate your feedback in order to find another service that adapt better to your request.

If you would like to book our services just send us a confirmation email and one of our operations consultants will send you your official booking confirmation by return, where it will include the term and conditions of the service or services confirmed.

4. Amendments, operation, rooming lists etc.Once you have received a booking confirmation, you will be able to do any amendments, ask further questions or special requirements regarding your booking, as per terms and condition of each supplier.

In case you need to cancel the service, we need to have a cancellation email at least 35 days before the travel/service date, no costs will be applied on these circumstances, unless specified in terms and conditions.

Once you have all details confirmed with group, such rooming list and flights details, please send them to us in order to pass the necessary information to our suppliers.

5. During the tourWe are available on our24 hour hotline to answer questions during the tour or to receive feedback from you or your customers.

It is an unfortunate fact about the travel industry that no amount of careful planning can prevent some things going wrong. Some aspects are out of our control, flights cancelled or delayed, hotels/restaurants offering inappropriate services… therefore we ask tour leaders to keep informed to our operations department, or our 24 hours telephone service, as soon as possible, and send proof of the problems. We will take immediate actions to make sure that the services are provided and under the maximum quality service.

6. After the tourWe will contact you to get immediate feedback about your tour.

Our general terms and conditions can be read under terms and conditions in the menu on the left hand side.